Frequently Asked Questions (FAQs)
1. About Our Products
Q: What ingredients do you use in your pet care products?
A: All products are made with natural, pet-safe ingredients like aloe vera, neem, oatmeal, and shea butter - formulated to be gentle and effective for everyday use.
Q: Are your shampoos and grooming products safe for all pet breeds?
A: Yes - but we recommend patch testing on sensitive pets and consulting your vet for severe allergies.
Q: Do your products work for both cats and dogs?
A: Yes. Most items (like dry bath, wipes, and fragrances) are formulated for both cats and dogs unless otherwise specified.
Q: Are the products free from harmful chemicals?
A: Yes - we avoid harsh chemicals, parabens, and sulphates to ensure safe grooming.
Q: What if my pet has sensitive skin?
A: Start with a small amount or patch test, and discontinue use if irritation occurs. Consult your vet if needed.
2. Ordering & Shipping
Q: How do I place an order?
A: Simply browse the product categories (shampoos, dry baths, cleaners, etc.), add items to your cart, and checkout with your shipping details and payment.
Q: Can I track my order?
A: Yes - order tracking details will be sent once your order is dispatched.
Q: What are the delivery times & shipping charges?
A: Standard delivery usually takes 4 days - check the Shipping Policy for more details.
3. Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, UPI, net banking.
Q: Is my payment secure?
A: Yes - we use trusted payment gateways to safeguard your transactions.
4. Returns & Refunds
Q: What is your returns & refund policy?
A: Returns/refunds are processed as per our Returns Policy - typically within 7days if the item is defective or damaged.
Q: What if I receive a damaged or wrong product?
A: Contact customer support with a photo, and we’ll assist you with replacement/refund.
5. Pet Grooming & Usage
Q: How often should I bathe my pet with your shampoo?
A: Typically once every 2–4 weeks, unless advised otherwise by a vet.
Q: How do I use dry bath spray or wipes correctly?
A: Spray/ wipe gently over fur, avoid eyes & ears, and brush afterward for a fresh, clean feel.
Q: Can I use your wipes on my pet’s face & paws?
A: Yes - they’re designed for gentle cleaning of paws, face, and body.
