Privacy Policy
Last Updated: 24th October 2025
Mindrock Bizsol Private Limited (“Company”, “We”, “Us”, or “Our”), a private limited company with its registered office at Office No. T-10, 3rd Floor, Manish Plaza, Plot 2, Sector 4, Dwarka, New Delhi, South West Delhi, Delhi – 110078, India owns the trade mark (under registration) “tails tango” and operates the website www.tailstango.com(the “Platform”).
We are committed to protecting your privacy and the information you share with us. By accessing, registering on, or using our Platform, you agree to this Privacy Policy and consent to the collection, use, and processing of your personal data as described below.
This Policy complies with applicable Indian laws, including the Information Technology Act, 2000, the SPDI Rules, 2011, and aligns with the intent of the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
When you use our Platform or Services, we may collect the following types of data:
A. Personal Data
Name, contact details (email, phone), billing and shipping address
Login credentials and account details
Transaction and payment information (processed securely by third-party gateways)
User-generated content such as reviews, uploads, and feedback
Location information (if you enable location services)
Customer support records and communications
B. Non-Personal Data
Device details (browser type, operating system, IP address, cookies, identifiers, etc.)
Website usage patterns, log files, and analytics data
We collect this information directly from you, from your use of our Platform, and from third-party service providers assisting in order fulfilment, analytics, and payments.
2. Purpose and Lawful Use
We use your information only for legitimate purposes, including to:
Provide, operate, and improve our Platform and Services
Manage your account, orders, and payments
Communicate regarding orders, support, or updates
Personalize recommendations and user experience
Conduct internal analysis, audits, and fraud prevention
Send promotional and marketing communications (with your consent)
Comply with legal obligations or respond to lawful requests
We will not process personal data beyond these purposes without your explicit consent.
3. Legal Basis and Consent
By using our Platform and clicking “I Accept,” you provide explicit consent for us to collect, process, and use your personal data as per this Policy.
You may withdraw your consent at any time by contacting us at feedback@mindrock.in, though this may limit your access to some features or services.
4. Your Rights (as a Data Principal)
As per the Digital Personal Data Protection Act, 2023, you have the right to:
Access your personal data processed by us
Correct or update inaccurate information
Request deletion or erasure of your data
Withdraw consent for specific purposes (e.g., marketing)
Nominate another individual to exercise your rights in case of death or incapacity
To exercise these rights, email us at feedback@mindrock.in. We will verify and respond within the timelines prescribed under applicable laws.
5. Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purposes stated in this Policy, or
Comply with applicable legal, regulatory, or accounting requirements.
Upon withdrawal of consent or account closure, your data will be deleted or anonymized within 90 days, unless retention is required by law.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve website performance and functionality
Remember your preferences and login information
Analyze traffic and personalize offers
You can manage or delete cookies through your browser settings. Please note that disabling cookies may limit your experience on our Platform.
7. Sharing and Disclosure of Information
We may share your personal data only with:
Service providers and partners assisting in payment processing, logistics, analytics, and marketing
Regulatory or law enforcement authorities, when required by applicable law
Group companies or affiliates, for operational purposes
Third parties during business transfers, mergers, or acquisitions (with confidentiality safeguards)
All third parties are bound by contractual obligations to keep your data secure and use it only for authorized purposes.
8. Cross-Border Data Transfers
Your personal data may be processed and stored on servers located outside India, in jurisdictions that provide equivalent data protection standards. We ensure that all transfers comply with applicable Indian data protection laws.
9. Security Measures
We implement reasonable technical and organizational measures, aligned controls, to protect your data from unauthorized access, alteration, or disclosure.
However, no online system is completely secure. You acknowledge that you provide information at your own risk and agree not to hold the Company liable for security breaches beyond our reasonable control.
10. Children’s Data
Our Platform is intended for users aged 18 years and above.
We do not knowingly collect personal data from minors without verifiable parental consent, as required under the DPDP Act.
If you believe a minor has provided personal data to us, please contact feedback@mindrock.in, and we will delete such data promptly.
11. Communications and Marketing
By registering or placing an order on our Platform, you consent to receive transactional communications (order updates, support messages, etc.) via email, SMS, WhatsApp, or phone.
Promotional messages will only be sent with your consent and in compliance with TRAI regulations. You may opt out of marketing communications at any time by using the unsubscribe option or contacting us at feedback@mindrock.in.
12. Grievance Redressal
If you have any concerns, queries, or complaints regarding this Privacy Policy or the handling of your data, please contact our Grievance Officer:
Name: Arsh Jain
Email: grievance@mindrock.in
Acknowledgement: within 24 hours
Resolution: within 15 business days
13. Policy Updates
We may update or modify this Privacy Policy from time to time.
Significant changes will be notified via email or a prominent notice on the Platform.
Your continued use of the Platform after such updates constitutes acceptance of the revised Policy.
Contact Us
If you have any questions about this Privacy Policy, please write to us at feedback@mindrock.in.
