Terms of Service
Last Updated: 24th October 2025
Welcome to tailstango (operated by Mindrock Bizsol Private Limited, “Company”, “We”, “Us”, or “Our”). These Terms of Service (“Terms”) govern your access to and use of our website www.tailstango.com (“Platform”) and the products and services offered therein (“Services”).
By accessing, registering, or using our Platform, you agree to be bound by these Terms and our Privacy Policy available at [Insert Link]. If you do not agree, please do not use the Platform.
1. Company Information
Mindrock Bizsol Private Limited
Registered Office: Office No. T-10, 3rd Floor, Manish Plaza, Plot 2, Sector 4, Dwarka, New Delhi, South West Delhi, Delhi-110078, India.
2. Eligibility
You must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872 to use the Platform.
If you access or use the Platform on behalf of a company, organization, or other entity, you represent that you have the authority to bind that entity to these Terms.
3. Services
We offer an online marketplace platform providing:
Sale of pet products and accessories,
We may modify, suspend, or discontinue any part of the Services at any time without prior notice.
4. Account Registration
4.1. You may need to register for an account to access certain Services. You agree to:
Provide accurate, current, and complete information during registration;
Maintain and promptly update such information;
Keep your login credentials confidential and not share them with others.
4.2. You are responsible for all activities under your account. The Company shall not be liable for unauthorized access resulting from your failure to secure your account.
5. Orders and Payments
5.1. Product Orders
All orders placed through the Platform are subject to acceptance and availability. The Company reserves the right to cancel or refuse any order at its discretion.
5.2. Pricing and Payment
Prices displayed are inclusive of applicable taxes unless stated otherwise.
Payments must be made using secure online payment gateways or cash on delivery (where available).
We reserve the right to correct pricing errors and cancel orders affected by such errors.
5.3. Refunds and Returns
Refunds and returns are governed by our Return & Refund Policy available at [Insert Link]. Refunds, if applicable, will be processed within 7–10 business days of approval.
6. Shipping and Delivery
6.1. Orders will be shipped to the address provided at checkout. Delivery timelines are indicative and may vary due to circumstances beyond our control.
6.2. Risk of loss or damage to products passes to you upon delivery. However, products remain insured by us until delivery confirmation.
6.3. Delivery may not be available in certain unserviceable areas. In such cases, we will notify you and refund any pre-paid amount.
7. User Obligations
You agree not to:
Use the Platform for any unlawful or fraudulent purpose;
Post or transmit any offensive, obscene, or infringing material;
Interfere with the security or functionality of the Platform;
Misuse coupons, referral codes, or offers;
Violate any applicable law or regulation.
We reserve the right to suspend or terminate your account for violations of these Terms.
9. Intellectual Property Rights
All intellectual property on the Platform - including trademarks, logos, product names, software, design, images, and content - is owned or licensed by the Company.
You are granted a limited, revocable, non-transferable license to access and use the Platform for personal, non-commercial purposes. Any unauthorized reproduction, distribution, or modification is strictly prohibited.
10. Privacy and Data Protection
Your personal data is collected, processed, and stored in accordance with our Privacy Policy and applicable Indian laws, including the Digital Personal Data Protection Act, 2023.
By using the Platform, you consent to such data collection and processing. You may withdraw consent by writing to feedback@mindrock.in, subject to limitations of service continuity.
11. Communications and Marketing
By registering on the Platform or placing an order, you consent to receive:
Transactional communications (order updates, confirmations, etc.);
Promotional messages (offers, newsletters) — with your opt-in consent.
You can opt out of marketing messages anytime by emailing feedback@mindrock.in or using the unsubscribe link in our communications.
All communications comply with TRAI regulations.
12. Limitation of Liability
To the fullest extent permitted by law:
The Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform.
The Company’s total aggregate liability, if any, shall not exceed the amount paid by you for the product or service in question.
13. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its directors, employees, and affiliates from any claims, damages, or expenses arising out of your use of the Platform, violation of these Terms, or infringement of any rights of third parties.
14. Termination
We may suspend or terminate your access to the Platform if you breach these Terms or applicable laws, or for operational reasons.
Upon termination, your right to use the Platform ceases immediately. Provisions relating to intellectual property, liability, and dispute resolution shall survive termination.
15. Disclaimer
The Platform and Services are provided on an “as is” and “as available” basis without warranties of any kind.
We do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or harmful components.
16. Force Majeure
We shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including natural disasters, war, labor disputes, internet failures, or government actions.
17. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India.
The courts of Delhi shall have exclusive jurisdiction over any disputes arising from or related to these Terms.
18. Grievance Officer
In compliance with the Information Technology Act, 2000 and the DPDP Act, 2023, our Grievance Officer is:
Name: Arsh Jain
Email: grievance@mindrock.in
Acknowledgement: within 24 hours
Resolution: within 15 business days
19. Amendments
We may update or modify these Terms at any time. Material changes will be notified on the Platform or via email.
Continued use of the Platform after such updates constitutes your acceptance of the revised Terms.
20. Entire Agreement
These Terms, together with the Privacy Policy and any additional policies linked herein, constitute the entire agreement between you and the Company concerning your use of the Platform and Services.
